Where's My Stuff?

If you purchased multiple items, with at least one item weighing under 150 pounds and another weighing over 150 pounds, your order will be shipped separately. This means you will receive two orders, one with lighter items and another with heavier equipment. You should have received an email confirmation with tracking information for your products at the time of purchase. Please check your order status online.

Follow these instructions if tracking shows your order has been delivered, but you cannot find it:

• Step 1: Check the shipping address associated with your order. If you have an incorrect shipping address set for your order, contact our customer service center through our Contact Us form.
• Step 2: Look for a notice of delivery attempt. The most common place to find a notice of attempted delivery is in your mailbox or front property door. If both are empty, check your order status online.
• Step 3: The most common place to find a notice of attempted delivery is in your mailbox or front property door. If both are empty, check your order status online. Any shipping and delivery process updates will be found in the shipping carrier's order tracking portal. Examples include UPS and FedEx.
• Step 4: Any shipping and delivery process updates will be found in the shipping carrier's order tracking portal. Examples include UPS and FedEx. If special instructions had been given, your package could have been placed elsewhere.
• Step 5: Another option would be to ask the other household members or neighbors if they have accepted the delivery. If your order was large or enticing, someone else might have received it on your behalf to prevent theft.
• Step 6: If all options are exhausted, you can call the shipping carrier directly for more information on your order. You can also contact our customer service center at +1 (877) 345-2263 (ACME) to speak directly with a representative.

If your order is marked as undeliverable, it may be due to several reasons. For example, if your order was too large or valuable, or the address could not be found, it may be undeliverable. Please look for any notice of attempted delivery. Your next step should be to contact or go to your local shipping carrier's facility and set up another order delivery form. For any other questions, please contact our Acme Tools Customer Support Team through our Contact Us form.

If two business days have passed since your expected delivery date, please use our Contact Us form. If your order was shipped via a FedEx expedited shipment, please allow one day to pass following the expected delivery date before reaching out. We apologize for the inconvenience and will work to ensure you get your orders.

If an item is missing from your order, it may have been shipped separately. Please use the tracking information and shipping carrier link in the order confirmation email provided at the time of purchase to see if your items are still in delivery. If your items are shown as delivered, please confirm the shipping address and check the delivery location. If you cannot find your product, contact our customer service center or complete the online “Contact Us” form. An Acme Tools representative will contact you within two business days with more information.

For standard carrier shipments, let the driver know your item is damaged and refuse the shipment. At that time, use the online Contact Us form or contact our customer service center to arrange a replacement order or refund. For freight shipments, a signature is required upon delivery. Before signing the bill of lading, inspect the shipment for damages and shortages and note any damage to the bill of lading. It is your responsibility to verify the merchandise’s condition. If an issue arises, use the online contact us form or contact our customer service center to arrange a replacement order or refund.