How-to Guide for Finding Missing Packages:
STEP 1: Check all information in the "Your Orders" section of your Acme Tools account.
For the first step to find a missing package, please check your orders and order numbers. Then, visit your carrier tracking websites. Also, review all notifications related to your order. These may provide updates on your package’s location or shipping status. This is crucial, especially if you expected the package by a specific date or time, and you have not checked it in a while.
STEP 2: Search around the delivery location for a "Notice of Attempted Delivery".
The second step in our how-to-guide to finding missing packages is simple. Check the usual or specified delivery spot. Also, look around to see if your package was hidden to prevent theft. Then, look for an attempted delivery notice. If found, follow the provided shipping and order information.
STEP 3: Check your messages and notifications in your order-related email address and Acme Tools user account.
If you have checked your order’s status and searched for a delivery notice, check your email for updates. Additional notifications and status updates will be sent to your email. Also, check for updates in your account’s messages at AcmeTools.com. Login to your account and check for updates now.
If you prefer to talk to an Acme Tools representative, contact our Customer Support Team through our Contact Us form.
STEP 4: Look around the delivery location to see if your carrier hid your order from plain view.
After checking for an attempted delivery notice or order update, please look around your delivery location. Carriers often hide packages to prevent theft. They also do this to ensure your satisfaction. If you made a delivery request, your order might be where you wanted it.
STEP 5: Ask members of your household and neighbors to see if someone else accepted the delivery.
If you trust your family or neighbors, they might have accepted your package or ordered something. We recommend asking them first before acting. They might have done this to prevent theft and ensure you get your item, especially if you were not home.
STEP 6: Contact your chosen shipping carrier for additional information regarding your order.
To see contact info for U.S. shipping carriers of Acme Tools orders, visit our Carrier Contact Information page. This is key. Carriers can provide vital details on your order's location and items in shipping. To track your package or reach the carrier, go to the page linked above.