Frequently Asked Questions

When you see the term Bare Tool at AcmeTools.com, only the tool itself is being sold. When Bare Tool is specified, there will be no additional tools, accessories, or anything else outside of what is immediately related to the sold tool. For clarification, please contact our Acme Tools customer support team for more information.

To check your order, use the Acme Tools Login page. Enter your order number and shipping zip code. The order number is in your confirmation email. It is the code you received after checkout. The zip code is where the item is shipped. If you need more help, contact our Acme Tools customer service through our Contact Us form.

After ordering from Acme Tools, you will receive a purchase confirmation email. It includes your order tracking number and your shipping carrier's website link. Carriers are usually FedEx or UPS. Click the link, enter the tracking number, and see where your items are being shipped. To check your order status with us, visit our Acme Tools Login page. You can enter your order number and shipping zip code here for updates from Acme Tools.

Acme Tools does not ship to Army Post Offices, Fleet Post Offices, U.S. territories, Canada, Mexico, or other countries. We also cannot ship freight orders to P.O. boxes. We can only ship large orders directly to physical addresses. Not all services are available in every zip code. The checkout process at the time of sale will list all available options.

Acme Tools currently accepts the following payment methods: MasterCard, Visa, American Express, Discover Card, and PayPal.

Orders less than 150 pounds: For standard ground shipping – FedEx, UPS, and Speedee Ground Delivery – order processing times are 1 to 2 business days. Processing times may take longer during the peak holiday season, November 11th through December 31st. Please allow an extra day for order processing. For FedEx Overnight and 3-day shipments, order processing times are usually the same day or the next business day for orders placed on the weekend when placed before 12:00 PM Central Time. Order delivery times when using overnight or 3-day shipments typically take one to three days following shipment.

Orders more than 150 pounds:

For ABF, Old Dominion, or FedEx Freight Shipments, order processing times are usually 1 to 2 business days. Processing times may take longer during the peak holiday season, from November 11th through December 31st. Please allow an extra day for order processing. Consider the following when placing large orders:

• Saturdays, Sundays, and holidays are considered non-shipping days.
• A signature is required for expedited and freight deliveries.
• We cannot ship to PO Boxes, physical addresses only.
• We do not ship to APO/FPOs, U.S. Territories, Canada, or other countries.
• Not all services are available for every zip code. The checkout process will list available options.

To return your order, sign into our online portal for returning orders. Once you are in the return link, enter your seven-digit order number and email address. If the order is eligible for a return, click on the item and follow the instructions provided in the portal. Some restrictions may apply. For return authorization: If you require a return authorization for outdoor power or heavy equipment items, please use our Contact Us form. One of our representatives will contact you within 1 to 3 business days. If you are dissatisfied with your product, we will replace the item or promptly provide a full refund.

All returned merchandise must include the following:

• Original packaging (including original box, Styrofoam, bubble wrap, plastic bags, etc.)
• Original intact UPC barcode. Removal of the UPC voids any possibility of the return request being honored.
• Original packing slip.
• All accessories, including cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.
• All manufacturer instruction manuals, warranty cards, registration information, and other documentation.

Please mail all approved returns to Acme Tools at:

• Acme Tools Returns
• 1851 48th Street South
• Grand Forks, ND 58201

You can price-match items to all authorized retail dealers. This policy does not include auction sites, unauthorized eBay sellers, unauthorized third-party sellers, closeouts, clearance sales, misprints, giveaways, special promotions, or discount offers. Price matching may also not be used with other Acme Tools offers or coupons.

Should you encounter any errors while on our site, we suggest closing and then restarting your browser. This will correct any issues you are experiencing. You can inform our customer support team if you notice any errors on our website through our Contact Us form. We are available Monday through Friday from 9:00 AM to 5:00 PM Central Time.

Orders less than 150 pounds: For standard ground shipping – FedEx, UPS, and Speedee Ground Delivery – order processing times are 1 to 2 business days. Processing times may take longer during the peak holiday season, November 11th through December 31st. Please allow an extra day for order processing. For FedEx overnight and 3-day shipments, weekend orders are processed on the same or the next business day. This is if you order before 12:00 PM Central Time. Then, deliveries take one to three days after shipment.

Orders more than 150 pounds:

For ABF, Old Dominion, or FedEx Freight Shipments, order processing times are usually 1 to 2 business days. Processing times may take longer during the peak holiday season, from November 11th through December 31st. Please allow an extra day for order processing. Consider the following when placing large orders:

• Saturdays, Sundays, and holidays are considered non-shipping days.
• A signature is required for expedited and freight deliveries.
• We cannot ship to PO Boxes, physical addresses only.
• We do not ship to APO/FPOs, U.S. Territories, Canada, or other countries.
• Not all services are available for every zip code. The checkout process will list available options.

Orders shipped to any U.S. state, including Alaska and Hawaii, will include local and state sales taxes where necessary. Tax-exempt status is available for eligible users. If your purchases qualify for this, visit our tax exemption page or contact customer service to set up an account.

When an order is returned to Acme Tools, the customer is required to pay for return shipping. After our warehousing facility receives the order or merchandise, please allow 2 to 5 business days for return processing. It may also take up to seven additional days for your financial institution to process your return.

If you purchase an out-of-stock item, Acme Tools categorizes it as back-ordered. Occasionally, we may have to backorder an item on your order. We will automatically ship the item to you as soon as we receive it. When an order is placed, we authorize the total amount for the purchase. You will not be charged for the purchase later.

No, used items are eligible to be returned if the return is initiated within thirty days of the merchandise being shipped from or leaving an Acme Tools warehouse location. All returned items must include original packaging, original and intact UPC barcode, original packing slip, accessories, manuals, and other documentation. For more information, please contact our Acme Tools Customer Support Team via our Contact Us form.

Returns must be initiated within 30 days of your order's shipping from an Acme Tools warehouse facility. The timeline for return capability does not begin until you receive your product. To know when your order was initially shipped, track your order's notifications online at AcmeTools.com.

If you cannot log in using the new temporary password you received, please verify the following before requesting assistance. Verify the username is correctly spelled. Verify the password being entered matches exactly. Capitalization is important. Note: Many Apple devices will automatically try to capitalize the first letter in an input field. If these steps do not resolve the issue, please contact our Customer Support team.

To place an order with Acme Tools, find the product you would like to purchase online, add it to your cart, and proceed to checkout. Your order will be shipped after payment processing has been completed. We accept MasterCard, Visa, American Express, Discover Card, and PayPal for payment processing.

Yes, customers across the United States can place orders over the phone from 9:00 AM to 5:00 PM Central Time, Monday through Friday. To do so, please call our customer service center at +1 (877) 345-2263 (ACME) and select Option #1.

Acme Tools categorizes orders weighing over 150 pounds as freight or less-than-truckload (LTL) shipments. LTL freight costs can range from $50.00 to $5,000.00 or more, depending on the shipped cargo, item dimensions, distance traveled, and the required service type. We additionally offer a “Lift Gate” service for an additional charge on most items under 1,500 pounds. Lift Gate Service means the driver will offload the merchandise to the ground. Once on the ground, you are responsible for moving the freight inside. You can also pick up the cargo from the nearest terminal. Please arrange this with the freight carrier before delivery. This option can be selected during the checkout process.

If you choose to purchase our Lift Gate service, please also consider the following:

• Lift Gate Service by Acme Tools is not available for heavy equipment.
• Forklifts, telehandlers, and other types of lifts require special equipment for offloading.

To check the status of your order at Acme Tools, access our Acme Tools login page. Once there, you must input your order tracking number, accessible from your order confirmation email, followed by your shipping zip code.

If you purchase an out-of-stock item, Acme Tools categorizes it as back-ordered. Occasionally, we may have to backorder an item on your order. We will automatically ship the item to you as soon as we receive it. When an order is placed, we authorize the total amount for the purchase. You will not be charged for the purchase later.

Currently, we are only accepting purchase orders from government agencies and schools. Please contact our customer support team through our Contact Us form. Our support team is available from 9:00 AM to 5:00 PM, Monday through Friday.

Currently, we offer free FedEx/UPS small package ground shipping and free truck freight ground shipping on most orders of $199.00 or more within the forty-eight contiguous United States. Some irregularly shaped or oversized items may include a special handling charge. The charge for applicable products will be shown on the product detail page. This offer is subject to change without notice.

You can expedite your order faster than ground shipping for additional costs. During your purchasing process at AcmeTools.com, you can choose how or, more precisely, which shipping carrier you would like your order delivered to. Moreover, we offer several expedited shipping options from Federal Express for items or orders weighing less than 150 pounds. These options and rates are also calculated during the checkout process.

If your order is in stock and was submitted before 12:00 PM Central Time, expedited shipments will ship the same day or the next business day for orders placed on a weekend. Non-expedited shipments are processed within two business days of payment verification, excluding holidays. You will also receive a shipping confirmation email with your tracking number and a link to the shipping carrier’s tracking platform.

Yes, freight shipments can be delivered to the physical address of your choice within the lower forty-eight states. Acme offers a Lift Gate service for an additional charge on most items weighing under 1500 pounds. This option can be selected at checkout. Lift gate service is when the freight company delivers the shipment to the ground for you. Once on the ground, you are responsible for bringing your order to its destination.

A signature is required upon delivery of freight shipments. Before signing the freight bill of lading, please inspect the shipment for damages and shortages. Please ensure that you note any damage to the lading bill. You are responsible for verifying the condition of the merchandise you receive. You are responsible for freight damage if you do not indicate such damage on the bill of lading when you sign your shipment. If the shipment is accepted, note any damage to the bill of lading before signing. When you take delivery of a freight shipment, we encourage you to inspect the product thoroughly to the point of opening the packaging, if necessary, before signing the bill of lading. If heavy damage is noticed, you can refuse the shipment. In case of a problem, please contact an Acme Tools Customer Support Agent through our Contact Us form.

On most items, if you are unsatisfied with your purchase within 30 days of Acme Tools shipping the product, you can ship it back to us for a refund or exchange. Due to the type of products we offer, some restrictions may apply. Please visit our returns portal to see if your item is eligible for an electronic return. For additional information, learn more from our returns policy documentation at AcmeTools.com.

Gas-powered items require a return authorization and can only be returned if no gas has been added. Once gas has been put into an item, for safety reasons, we cannot take the product back. If a gas-powered item breaks down after adding gas or fuel, contact the manufacturer's service centers for warranty assistance. Fill in a form to locate a service center or request a return. Then, our customer support team will contact you.

Acme Tools is committed to making its website accessible to all individuals. Please view our Accessibility Statement at AcmeTools.com.