Orders & Tracking

To place an order with Acme Tools, find the product you would like to purchase online, add it to your cart, and proceed to checkout. Your order will be shipped after payment processing. We accept MasterCard, VISA, AMEX, Discover Card, and PayPal for payment processing.

Yes, customers across the United States can place orders over the phone from 9:00 AM to 5:00 PM CT, Monday through Friday. To do so, please call our customer service center at +1 (877) 345-2263 (ACME) and select Option #1.

Orders shipped anywhere in the United States, including Alaska and Hawaii, will have local and state sales taxes added to your total order and shipping charges where appropriate. Tax-exempt status can be set up for qualified registered users. If your purchases qualify for tax exemption, please visit our tax exemption page or contact our customer service center to learn how to set up an account.

To check the status of your order at Acme Tools, access our Acme Tools account login page. Once logged into your account, click "My Orders" in the left-hand navigation column on your account home page. For guest users, you must input your order tracking number, accessible from your order confirmation email, followed by your shipping zip code.

If you purchase an out-of-stock item, Acme Tools categorizes it as back-ordered. Occasionally, we may have to back-order an item on your order. We will automatically ship the item to you as soon as we receive it. When an order is placed, we authorize the total amount for the purchase. You will not be charged for the purchase later.

Orders less than 150 pounds: For standard ground shipping – FedEx, UPS, and SpeeDee Ground Delivery – order processing times are 1 to 2 business days. Processing times may take longer during the peak holiday season, November 11th through December 31st. Please allow an extra day for order processing. For FedEx Overnight and 3-day shipments, order processing times are usually the same day or the next business day for orders placed on the weekend when placed before 12:00 PM Central Time. Order delivery times when using overnight or 3-day shipments vary between one and three days following shipment.

Orders more than 150 pounds:

For ABF, Old Dominion, or FedEx Freight Shipments, order processing times are usually 1 to 2 business days. Processing times may take longer during the peak holiday season, November 11th through December 31st. Please allow an extra day for order processing. Consider the following when placing large orders:

• Saturdays, Sundays, and holidays are considered non-shipping days.
• A signature is required for expedited and freight deliveries.
• We cannot ship to PO Boxes. We only ship to physical addresses.
• We do not ship to APO/FPOs, U.S. Territories, Canada, or other countries.
• Not all services are available for every zip code. The checkout process will list available options.

To cancel your order, please call our toll-free number at +1 (877) 345-2263 (ACME) to speak directly with a customer service representative. Orders already transported to our shipping carriers for delivery cannot be canceled. If you want to cancel your order after it has been shipped, you can refuse it upon delivery. You are responsible for the shipping charges to and from Acme Tools. Orders not leaving an Acme Tools location may be canceled depending on the order status. Customer Support Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time

Currently, we are only accepting purchase orders from government agencies and schools. Please contact our customer support team using one of the following two options. Of these options, consider that our support team is only available from 9:00 AM to 5:00 PM, Monday through Friday. Email our support team by using the "Contact Us" form. Call our customer service center at +1 (877) 345-2263 (ACME) and use Option #3.