Customer Service Center

If your order is in-stock and was submitted before 12:00 PM Central Time, expedited shipments will ship the same day or the next business day for orders placed on a weekend. Non-expedited shipments are processed within two business days of payment verification, excluding holidays. Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to the shipping carrier’s tracking package.

Please use the tracking number in your shipping confirmation email to help track your order status or location. This number can be tracked on the shipping carrier’s website or from the link in your shipping confirmation email. For any other questions about where your order might be, please contact our customer service center through our Contact Us form.

To know if your order is in-stock online, look for the √ In Stock mark on any of our product pages. If you order is back-ordered, we will ship it to you as soon as we receive it in our inventory systems. When an order is placed, we authorize the total amount. If you are instead checking if an item is in stock for in-store pickup, select the pickup at your store location. If an order can be placed, it is in stock at your store.

To return your order, sign into our online portal for order returns. Once you are in the returns link, enter your seven-digit order number and email address. If the order is eligible for a return, click on the item and follow the instructions provided in the portal. Some restrictions may apply.

For return authorization: If you require a return authorization for outdoor power or heavy equipment items, please use the “Contact Us” form. One of our representatives will contact you within 1 to 3 business days. If you are dissatisfied with your product, we will replace the item or promptly provide a full refund. All returned merchandise must include the following:

• Original packaging (including original box, styrofoam, bubble wrap, plastic bags, etc.)
• Original intact UPC barcode. Removal of the UPC voids any possibility of the return request being honored.
• Original packing slip.
• All accessories, including cords, cases, transformers, remote controllers, batteries, assembly tools, etc.
• All manufacturer instruction manuals, warranty cards, registration information, and other documentation.

Please mail all approved returns to Acme Tools at:

• Acme Tools Returns
• 1851 48th Street South
• Grand Forks, ND 58201

Orders less than 150 pounds: For standard ground shipping: FedEx, UPS, and SpeeDee Ground Delivery order processing times are generally 1 to 2 business days. Processing times may take longer during the peak holiday season, November 11th through December 31st. Please allow an extra day for order processing during that timeframe. For FedEx Overnight and 3-day shipments, order processing times are usually the same day or the next business day for orders placed on the weekend when placed before 12:00 PM Central Time. When using overnight or 3-day shipments, order delivery times vary between one and three days following shipment.

Orders more than 150 pounds:

For ABF, Old Dominion, or FedEx Freight Shipments, order processing times are usually 1 to 2 business days. Processing times may take longer during the peak holiday season, November 11th through December 31st. Please allow an extra day for order processing. Consider the following when placing large orders:

• Saturdays, Sundays, and holidays are considered non-shipping days.
• A signature is required for expedited and freight deliveries.
• We cannot ship to PO Boxes, physical addresses only.
• We do not ship to APO/FPOs, U.S. Territories, Canada, or other countries.
• Not all services are available for every zip code. The checkout process will list available options.

To check if your order has been submitted, please use our login portal at AcmeTools.com. Next, access your My Orders page tab in your account profile to track your order's status. If instead you would like to track your order, go through our Track Your Order and enter your order number and shipping zip code. You received the order number in your confirmation email following our checkout process. The shipping zip code is where the item is being shipped. If you need more help confirming your order has been successfully submitted, contact our Acme Tools customer service center through our Contact Us form.