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Return Instructions

Step 1: Packaging

When you first receive your order, ensure you safely keep and store the original packaging for said item(s), especially if you want to return it. This includes, but is not limited to, everything inside the original box or packaging, the shipping envelope or box, tissue paper, cardboard inserts, the return label, receipts, and invoices.

  • Please visit your local shipping carrier’s store location for additional packaging materials.

Step 2: Documenting damages or defects

When initiating your return with us at AcmeTools.com, you should have been asked to submit proof, reasoning, and other additional images or information regarding why you are returning. Ensure you keep photos of any damage or defects down the road for further evidence if required.


Step 3: Shipping your return

After initiating your return, you should have received both a “RETURN #” and “RETURN SHIPPING LABEL.” First, package your return order in the same or similar-sized box as received. Apply your “RETURN SHIPPING LABEL” in an area accessible and visible to the shipping carrier. The last step involves our recommendation to take your order directly to a shipping carrier location near you for shipment.


Step 4: Order tracking

Once your order has been officially shipped, you should receive a notification via phone number or email, allowing you to track your order. To track an Acme Tools order, please head to AcmeTools.com and use the “RETURN #” you received to stay up-to-date on all shipping processes.

Frequently Asked Questions

The items primarily excluded from online returns are heavy and used equipment and automotive products, including aerial lifts, trailers, forklifts, telehandlers, and more. Please learn more from our return policies page at AcmeTools.com for additional return specifications and restrictions.

Returns must be initiated within 30 days of your order shipping from an Acme Tools warehouse facility. The timeline for return capability does not begin after you receive your product. To know when your order was initially shipped, track your order's notifications online at AcmeTools.com.

You may be eligible for an exchange or replacement product if you receive a damaged or defective item in your order. Additional shipping fees may apply. For specifications on exchange requirements, please visit our Exchanges and Replacements guide at AcmeTools.com.

If you choose to return your order, you may be required to pay additional shipping and restocking fees. Shipping and restocking fees may vary. For further information on your order, please contact our Acme Tools Customer Support Team through our Contact Us form.

Yes, if you bring proof of purchase, such as a receipt, and the item or complete order you wish to return to an Acme Tools store location, you should be able to return an item purchased online. You may be required to pay a restocking fee at this time. You may be exempt from paying shipping fees using this method. For more information, find and contact your local Acme Tools store.

Yes, please include your invoice with the item being returned. You should be able to keep hold of your receipt and other forms of proof of purchase. For more information on returned items and merchandise requirements, please visit our return policies guide at AcmeTools.com.

You can ship a return to Acme Tools from your home and your local carrier's location. On the other hand, our recommendation at AcmeTools.com is to take your order directly to the shipping carrier location to minimize the chance of your order being lost or stolen in or before transit. Once your order has been shipped, check your email or phone for a tracking notification.

No, used items are eligible to be returned if the return is initiated within 30 days of the merchandise being shipped from or leaving an Acme Tools warehouse location. Additionally, all returned must include your item's original packaging, original and intact UPC barcode, original packing slip, accessories, manuals, and other documentation. For more information, please contact our Acme Tools Customer Support Team through our Contact Us form.

At Acme Tools, we ask that you provide a reason for your return with us, even if the reason was something like: I just didn't like my order. During the return initiation process, you will be asked for the reason for making your return before your return is processed. This information will be used to better our Acme Tools return processes.

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