Breakdown of Acme Tools Return Costs
At Acme Tools, return costs depend on the time of the product being returned and whether or not said product was initially received damaged or defective. In any cases, returning item(s) with us will be free if received within 30 days of the initial shipping date of the merchandise from the warehouse facility location.
The following is a breakdown of the costs you can expect to incur when returning an order or item with us:
Defective Item Returns (Must Have Return Authorization)
If an item from your order is received either damaged or defective, within 30 days of the initial shipping date of the merchandise from the warehouse location, Acme Tools will exchange a defective item for a replacement. Acme Tools will also reimburse you for original ground shipping expenses. For defects noticed or recorded after 30 days of the order’s initial shipping date, please refer to your item(s) manufacturer’s warranty information.
Non-Defective Item Returns (Must Have Return Authorization)
If you decide to return an item from your order that is not damaged or defective, within 30 days of the initial shipping date of the merchandise from the warehouse location, Acme Tools will provide a refund for said non-defective item(s). Non-defective item(s) may also be subject to a restocking fee costing up to, but not exceeding, 15% of the original purchase price. Customers returning non-defective item(s) will also be completely responsible for all original and return shipping expenses.
Abnormally Large Item Returns (Must Have Return Authorization)
For abnormally large items being returned, they may require special shipping and handling charges. Some large items may also require a freight carrier and may exceed the weight limits allowed in the Returns and Refunds Portal. Find more information online at our Acme Tools Customer Service Center today.