Payment Issues & Restrictions

Resolve a declined payment

For your security and privacy, your bank cannot disclose to Acme Tools the reasons for your payment being declined. Please contact your bank directly to resolve any payment issues. If your payment was declined, consider the following and, if needed, contact your bank for more information:

• Have you exceeded your credit limit?
• Did you enter your credit card number, expiration date, billing address, and phone number correctly in Your Account?
• Is your purchase outside of your normal spending range? Some banks block unusual transactions for security reasons.
• Does your issuing bank have special policies regarding electronic or internet purchases?

How to retry a declined payment:

1. Go to "Your Orders".
2. Do one of the following:

You can first try again with a different payment method. Do this by selecting "Change Payment Method" next to the order you want to modify. Otherwise, you can select another payment method from your accound or submit a new card number and select "Confirm". The other method involves retrying with your current payment method by selecting "Retry Payment Method" next to the order.