Quick Steps to start a return
Step 1: Login or create an account.
Step 2: On your account page, click “My Orders” or “My Returns”.
Step 3: Click “Initiate Return”.
Step 4: Choose return-eligible items.
- Contact Customer Support for the missing item(s).
Step 5: Why are you returning item(s)?
Step 6: Choose the return shipping or dropoff method.
Step 7: Choose your preferred refund method.
- Funds added to the Acme Tools Wallet arrive faster.
- Funds returned to your original payment method may take 7 business days.
Step 8: Thank you for shopping with Acme Tools!
How to start a return with an account
Step 1: To begin a return process at Acme Tools, customers must first sign-in to the account from which their purchase was made. Once logged in, please access our Customer Service Center Page. Once on this page, there will be two ways from which a return may be initiated; through either “My Orders” or “My Returns”.
Option 1: My Orders
Step 2A: In your order history, once your item has been delivered and updated in our systems, if return eligible, it should show a button to the right of your order stating, “Initiate Return”. Click this button to begin your return.
Step 3A: A pop-up should appear. Here, your return-eligible items should be visible for you to choose from. Please choose the item you would like to return and click the button labeled “Continue”.
Option 2: My Returns
Step 2B: On your “My Returns” page, once your item has been delivered and updated in our systems, there should be a button in the top right of the page titled “Initiate a Return”. Click this button to begin your return.
Step 3B: Customers should be brought to a page titled “Initiate Return”. On this page, you will see all your previous orders. If an item is return eligible, there will be a blue button to the right of the item titled “Initiate Return”. This button will create the same pop-up described in “Step 3A” above. Here, your return-eligible items should be visible for you to choose from. Please choose the item you would like to return with us and click the button labeled “Continue”.
Step 4: The next Step in the return initiation process involves choosing a reason or explanation for your return. At this time, customers can now do the following:
- Select a return reason.
- Describe product issues and defects.
- Explain why you no longer need the item purchased.
- Describe any changes in your project plans or requirements.
- Upload product, shipping, or order defect imagery.
If you have made a mistake and do not wish to make a return, please click “Cancel Return”. As a note, Acme Tools is unable to offer policy exceptions in response to comments. Do not include personal information as these comments may be shared with external service providers to identify product defects.
Step 5: After describing the reasoning behind your return, please choose a return method from the available list. Please consider that RMA numbers expire 30 days after they are issued. Once we have received your return, please allow 7 to 10 business days for processing. If you need to edit or cancel your return, please use the "Cancel Return" button. Once canceled, you can recreate your return or visit our Contact Us page for further assistance.
Step 6: Following your preferred return shipping selection, you will select where you would like your return refunded. Currently, the options include a refund sent to your Acme Tools Account Wallet as an online store credit or a refund to your original payment method.
Step 7: Congratulations! You have successfully initiated your return. Please follow the instructions on this page to track your return and save your “RETURN #” and “SHIPPING RETURN LABEL.”
How to start a return without an account
Step 1: To begin your return as a guest at AcmeTools.com, start by accessing our Customer Service Center home page. On this page, ensure you click the button labeled “RETURNS & REFUNDS.” At the top of the returns and refunds page, a button should be under the “INITIATE A RETURN” section called “GUEST RETURN PORTAL.”
- Select this button and begin your return initiation process.
Step 2: This Step involves entering an account verification code sent to the customer’s email used at the time of purchase. If you have an account and have signed in already during the return initiation process, you may be eligible to disregard this Step. For guest users attempting to process a return with us, please provide the email address to which a verification code may be sent. You must enter the code you received in your email to continue processing your return.
Step 3: After verifying your account login, please choose from the eligible items available to return. If your order or product is absent, contact our Acme Tools Customer Support Team through our Contact Us form for additional assistance initiating your return.
Step 4: The next Step in the return initiation process involves choosing a reason or explanation for your return. At this time, you can now do the following:
- Select a return reason.
- Describe product issues and defects.
- Explain why you no longer need the item purchased.
- Describe any changes in your project plans or requirements.
- Upload product, shipping, or order defect imagery.
Step 5: After describing the reasoning behind your return, please choose a return method from the available list. Please consider that RMA numbers expire 30 days after they are issued. Once we have received your return, please allow 2 to 3 business days for processing. If you need to edit or cancel your return, please use the Cancel Return button. Once canceled, you can recreate your return or visit our Contact Us page for further assistance.
Step 6: Following your preferred return shipping selection, you will select where you would like your return refunded. Currently, the options include a refund sent to your Acme Tools Account Purchase as an online store credit or a refund to your original payment method.
Step 7: Congratulations! You have successfully initiated your return. Please follow the instructions on this page to track your return and save your ““RETURN #” and “SHIPPING RETURN LABEL.”