Exchanges & Replacements

Defective products are eligible for an exchange for a replacement item. Unless specified otherwise, most products at AcmeTools.com can be exchanged instead of refunded if preferred. For more information, please contact our Customer Support Team through our Contact Us form.

The time limit for requesting an exchange or replacement is within 30 days of your order initially being shipped from an Acme Tools warehouse facility location. This is the same as for any return or refund on most products at AcmeTools.com. Some restrictions may apply.

Your product must be defective upon delivery to qualify for an exchange or replacement. Some exceptions may apply.

You must have a receipt or proof of purchase to exchange or replace a product. If you purchased an Acme Tools user account, your order would be saved in "My Orders." For guest users at AcmeTools.com, please check your email for the confirmation email sent at the time of purchase.

If you take your proof of purchase or receipt and the defective product to a physical store location, you should be eligible for an exchange or replacement if your product is in stock.

If you receive a damaged or defective product, you can either exchange your product or request a refund. If you request a refund, you will be asked to return your order for processing by Acme Tools before a refund is issued. For more information, please consider our Return Policies at AcmeTools.com.

Yes, restocking fees may vary depending on the product, item, or equipment being returned. You may also be required to pay for shipping back to our warehouse facility and shipping the exchange or replacement item to your location. Some exceptions may apply. For more information, please contact our Acme Tools Customer Support Team through our Contact Us form.

Unless specified otherwise, you are not allowed to directly exchange a defective or damaged product for one of another model, brand, or product line. You must exchange your product for the same or a similar make if it is unavailable. The only way around this is to return your order for a refund and order another brand or preferred product model.