Frequently Asked Questions

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SHIPPING
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ORDERS
Returning items from a box icon
RETURNS
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WEBSITE

SHIPPING

What is the criteria to qualify for free shipping?
Currently we offer FREE FedEx/UPS small package Ground shipping and FREE truck freight ground shipping on most orders of $199 or more within the 48 contiguous states. Some irregular shaped or oversized items may include a special handling charge. The charge will show on the product detail page of applicable products. Offer subject to change without notice.

Can I get my order faster than ground shipping?
Yes. We offer a number of different expedited shipping options from Federal Express for items/orders that are less than 150 pounds. These options and rates are also calculated during the checkout process.

When will my order ship?
Items listed as “In-Stock” on our website will ship the same day if the order is placed by 12pm Central Time, Monday through Friday. Orders placed after 12pm CT will ship the next business day. Weekend orders for “In-Stock” products will ship on Monday. Items marked as “Usually ships in 3-5 weeks” means we do not currently have the product in stock. If it isn’t already on order with the manufacturer, our purchasing agents will get it on order with the manufacturer within a few days.

Can freight shipments be delivered to my house?
Yes, freight shipments can be delivered to the physical address of your choosing within the lower 48 states. Acme offers "Lift Gate" service for an additional charge on most items under 1500 lbs. This option can be selected at checkout. Lift gate service is when the freight company gets the shipment to the ground for you. Once on the ground, you are responsible for getting your order to its final location.

What if I have freight damage?
A signature is required upon delivery of freight shipments. Before signing the freight bill of lading, please inspect the shipment for damages and shortages. Please make sure you note any damages on the bill of lading. It is your responsibility to verify the condition of the merchandise that you receive. You are responsible for freight damage if you do not indicate any such damage on the bill of lading when you sign for your shipment. If the shipment is accepted, make sure to note any damage on the bill of lading before signing. When you take delivery of a freight shipment, we encourage you to inspect the product thoroughly to the point of opening the packaging if necessary, prior to signing the bill of lading. If heavy damage is noticed, you have the option of refusing the shipment. In the event of a problem, contact an Acme Tools Customer Support Agent at 1-877-345-2263 option #3, from 9am-5pm CT, Monday through Friday.

ORDERS

How do I know if my order has gone through?
Once you have successfully completed your online order, you will receive an email confirmation of the order that includes an order number. You should receive your confirmation approximately 15 minutes after completing your order. If you do not receive an email confirmation, please contact Customer Support by email at support@acmetools.com or by phone at 1-877-345-2263 option #3, from 9am-5pm CT, Monday through Friday.

Can I place an order over the phone?
Yes, customers can place orders over the phone from 9am-5pm CT, Monday through Friday 1-877-345-ACME (2263) option #1.

Can I pay for my order with a Purchase Order?
At this time we are only accepting purchase orders from government agencies or schools. Please contact Customer Support by email at support@acmetools.com or by phone 1-877-345-2263, option #3 from 9am-5pm CT, Monday through Friday for instructions on how to be setup to pay by purchase order.

Will I be charged sales tax?
Orders shipped to AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, HI, IL, IN, KS, KY, LA, MI, MA, MD, ME, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Tax-exempt status can be setup for qualified registered users. If your purchases qualify for tax exemption, please visit our tax exemption to learn how to set up an account.

RETURNS

Can I return an item because I don't like it?
On most items, if you are not satisfied with your purchase within 30 days of Acme Tools shipping the product, you can ship it back to us for a refund or exchange. Due to the type of products we offer some restrictions may apply. Please visit our Returns portalOpens in new tab to see if your item is eligible for an electronic return. For additional information, visit our Returns policy.

Can I return gas-powered items?
Gas-powered items require a return authorization and can only be returned if there has NOT been any gas added to the item. Once gas has been put in an item, for safety reasons, we can no longer take the product back.
If you have a problem with a gas-powered item after gas has been put in, you will need to work with the manufacturer/service centers for any warranty issues. For assistance locating a service center or to request a return authorization, please complete a request form and one of our Customer Support Agents will contact you.

WEBSITE

Who can I contact about accessibility issues I encountered on this site?
Acme Tools is committed to making its website accessible to all individuals.  View our Accessibility Statement.

What do I do if I get an error on the acmetools.com website?
Should you encounter any errors while on our site, we suggest closing and then restarting your browser. This will normally correct any issues you were experiencing. If you have problems while ordering online, you can call your order in from 9am-5pm CT, Monday through Friday, at 1-877-345-ACME (2263) option #1.
Please feel free to let our Customer Support team know if you experience errors on our site by emailing us at support@acmetools.com or by calling us at 1-877-345-ACME (2263) option #3, from 9am-5pm CT, Monday through Friday.

What do I do if the temporary password I received does not work?
If you are not able to log in using the new temporary password you received, please verify the following before requesting assistance;

  1. Verify the user name is correctly spelled.
  2. Verify the password being entered matches exactly. Capitalization is important. Note, many Apple devices will automatically try to capitalize the first letter on an input field.

If these steps do not resolve the issue, please contact our Customer Support team by emailing us at support@acmetools.com or by calling us at 1-877-345-ACME (2263) option #3, from 9am-5pm CT, Monday through Friday.

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