Warranty & Parts Information
We stand behind our products and will do our best to help you with any problems with your merchandise. The manufacturer's warranties protect all new products. Please refer to your product manual or contact the manufacturer for specific warranty coverage.
- If you have trouble locating this information, please contact us. Please include your order number and the item in question.
- For parts or repair information, see your product manual or visit the manufacturer's website.
Acme Tools will not be held responsible for customer misuse of product(s).
Frequently Asked Questions
Your warranty information may be found in three separate places. Check first inside your order's packaging. Check secondly on your order's product webpage at AcmeTools.com. Check third at your item's manufacturer's website. For reference, most items sold at AcmeTools.com come with a primary manufacturer's warranty covering defects and issues found immediately after the product has left the Acme Tools facility and arrived at a customer’s location.
Most manufacturers require proof of purchase or, in most cases, a receipt for a warranty claim to be made. Be sure to save all relevant online and physical invoices and receipts. Find your manufacturer's website and search for their specific warranty specifications for more information. This can be used to find information, including warranty length and issues covered under warranty.
No, a warranty does not always mean a free repair. The manufacturer's terms will vary. In most cases, a warranty guarantees that if your product arrives broken or does not perform as expected, you may be eligible to receive part repairs or, in extreme cases, complete product replacements. To speak with an Acme Tools customer service representative, please Contact Us.
Login to your Acme Tools account to find the exact part number you need. On your account profile, access the tab titled My Orders. Click on the identical product you ordered. The product page on our website will have all the relevant information needed. To be more specific, take the product information from AcmeTools.com and search for your product on the manufacturer's website. For guest users, follow the same process without logging in.
No, Acme Tools does not accept partial returns. For more information, please contact our Acme Tools Customer Support Team through our Contact Us form.
Warranty terms vary by manufacturer. This means another brand like DEWALT may not cover damages covered by Milwaukee Tool, and vice versa. For more information, find your manufacturer's specific warranty information, either provided with your product at the time of purchase or online at your manufacturer's website.