We stand behind our "no hassle" guarantee. If you are not completely satisfied with your purchase for any reason, we will gladly replace the item or refund your money. Registered Users can process returns through the Order History link or by calling for a return authorization. Guest Users can process returns by using the Contact Us form or by calling for a return authorization.
If the returned merchandise does not match all applicable criteria set forth in this policy, it will be rejected and returned to User at User’s expense, User’s credit request, if any, will be denied, replacement orders will not be made, and User will be charged for all shipping charges that may be incurred by ACME TOOLS. By requesting a return, User agrees to pay all shipping costs of the returned merchandise to and from ACME TOOLS if such return request is rejected for any reason.
Defective Merchandise (Must have return authorization) Can be returned only in exchange for the exact same merchandise or, at ACME TOOLS’ sole discretion, the purchase price and shipping fees may be refunded by the original method of payment used in the purchase of such merchandise. For defective merchandise, a return authorization may be granted only within 30 days of the date the merchandise was shipped from the warehouse, regardless of when the merchandise was actually delivered. Once User’s return is processed, and is verified by ACME TOOLS in its sole and absolute discretion to meet the applicable criteria for defective merchandise, a replacement order will be submitted for processing and fulfillment, subject to the availability of the merchandise.
All returned merchandise must include the following:
- Original packaging (including original box, Styrofoam, bubble wrap, plastic bags, etc.).
- Original intact UPC barcode. Removal of the UPC code voids any possibility of the return request being honored.
- Original packing slip.
- All accessories, including cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.
- All manufacturer instruction manuals, warranty cards, registration information, and other documentation.