RETURNS POLICY


How to Return an Item


Registered users
We make it easy for you to request a return. Just sign in, use the Order History link to find your order, use the request return feature to select the items you wish to return and we'll send you a return authorization. Or call 1-877-345-ACME (2263) for a return authorization.

Guest users
Please use the Contact Us form or call 1-877-345-ACME (2263) for a return authorization.

If you are not completely satisfied with your product for any reason, we will gladly replace the item or refund your money. All returned merchandise must include the following:

  1. Original packaging (including original box, Styrofoam, bubble wrap, plastic bags, etc.)
  2. Original intact UPC barcode. Removal of the UPC code voids any possibility of the return request being honored.
  3. Original packing slip.
  4. All accessories, including cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.
  5. All manufacturer instruction manuals, warranty cards, registration information, and other documentation.


Defective merchandise (Must have return authorization) If you receive an item that is defective, within 30 days of the date the merchandise was shipped from the warehouse Acme Tools will exchange a defective item for a replacement item. Acme Tools will reimburse you for original ground shipping expenses.

Non-defective merchandise (Must have return authorization) If you decide to return an item that is not defective, within 30 days of the date the merchandise was shipped from the warehouse Acme Tools will provide a refund for a non-defective item. Non-defective items may be subject to a restocking fee up to 15% of the purchase price and you are responsible for all original and return shipping expenses.

Gasoline-powered items Gasoline-powered items cannot be returned to Acme Tools once gas has been added to the machine. If gas has been added, the unit must be taken to an authorized service center for repair, which is typically covered under warranty. Consult your product manual or the manufacturer for additional warranty information.

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